Refund policy
Refund & Return Policy
Last Updated: October 27, 2026
At DriveCush, customer satisfaction is important to us. We want you to shop with confidence and understand our return and refund procedures before placing an order.
1. 30-Day Return Policy
We accept eligible return requests within 30 days of the date your order is delivered.
To qualify for a return:
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The item must be unused, unwashed, and in its original condition.
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The item must include its original packaging, accessories, and any included components.
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Proof of purchase or an order number must be provided.
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The return request must be submitted within 30 days of delivery.
To request a return, please contact info@drivecush.com with your order number and the reason for your return.
Please do not send products back without first contacting our customer support team and receiving return instructions.
2. Return Shipping Costs
For returns due to a change of mind, personal preference, or an incorrect product selection by the customer, return shipping costs are the customer's responsibility.
Customers may use a trackable shipping service to return eligible items to the return address provided by our support team.
For items that arrive damaged, defective, or incorrect due to our error, DriveCush will cover reasonable return shipping costs when a return is required.
We will provide return instructions and, where applicable, a prepaid shipping label or an alternative resolution.
3. Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If you receive an item that is damaged, defective, or different from what you ordered, contact us at info@drivecush.com as soon as possible.
Please include:
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Your order number
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A description of the issue
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Clear photos showing the problem, if available
Our customer support team will review the issue and arrange an appropriate resolution, such as a replacement, refund, or return at our expense.
Your rights under applicable consumer protection laws are not limited by this policy.
4. Custom-Made and Personalized Products
Certain products may be made or personalized according to customer-selected specifications, including vehicle details, dimensions, colors, or custom designs.
Products that are genuinely custom-made or personalized may not be eligible for change-of-mind returns if this restriction was clearly disclosed before purchase and is permitted by applicable law.
Selecting a standard size, color, or vehicle model from our regular product options does not automatically make an item non-returnable.
If a custom-made or personalized item arrives damaged, defective, or materially different from the confirmed order specifications, please contact us for an appropriate resolution.
5. Non-Returnable Items
The following items may be excluded from change-of-mind returns:
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Used, washed, or significantly altered products
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Products damaged through misuse or improper handling after delivery
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Genuinely personalized or custom-made products where a non-returnable condition was disclosed before purchase
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Items specifically identified as final sale before purchase, where permitted by applicable law
Discounted or promotional products are not automatically excluded from returns solely because they were purchased at a reduced price.
These exclusions do not affect applicable legal rights regarding defective, damaged, incorrect, or misrepresented products.
6. Return Instructions
To initiate a return:
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Email info@drivecush.com within 30 days of delivery.
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Include your order number and reason for the return.
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Wait for our team to review your request and provide return instructions.
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Package the approved item securely and send it to the designated return address.
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Retain your return tracking information until the return is completed.
Our registered business address is not necessarily our product return facility. Please use only the return address provided by customer support.
7. Refund Processing
Once we receive and inspect an approved return, we will notify you of the refund decision.
Approved refunds will be issued to the original payment method within 10 business days after approval.
Your bank or payment provider may require additional time to display the refunded amount.
For eligible change-of-mind returns, the original shipping charge, if any, is generally non-refundable unless otherwise required by law or expressly agreed by DriveCush.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us.
8. Exchanges
If you would like a different size, color, or product, please contact our support team.
Exchange availability depends on the product and stock status.
For a change-of-mind exchange, customers may be responsible for applicable return shipping costs and any price difference.
If an exchange is required because we supplied a defective or incorrect product, we will provide an appropriate resolution at no additional cost to the customer.
9. Order Cancellations
If you need to cancel or modify an order, please contact us as soon as possible at info@drivecush.com.
We will make reasonable efforts to accommodate requests before an order enters processing or shipment.
If cancellation is no longer possible, the applicable return policy will apply after delivery.
If DriveCush cancels an order after payment has been collected, the payment for the canceled items will be refunded to the original payment method.
10. Lost or Undelivered Orders
If your order has not arrived within the estimated delivery period, please contact our support team.
We will investigate the shipment with the carrier and work toward an appropriate resolution.
Where required by applicable law, customers may be entitled to cancel delayed or undelivered orders and receive a refund.
11. Contact Information
For return requests, refund questions, or assistance with your order, please contact:
DriveCush
Email: info@drivecush.com
Phone: +1 479-407-0737
Registered Business Address:
8 The Green, Suite A
Dover, Delaware 19901
United States
Website: https://drivecush.com
Please contact customer support before returning any item. The correct return shipping address will be provided with your return instructions.